Do the right thing. Do the best you
can. And always show you care.

that's vianubis

But to make sure we don’t get any bullshit, we have to agree on some rules.

It is better to make agreements in advance than to have a discussion afterwards. A user agreement sets clear terms between a provider and user, fostering trust and preventing misunderstandings. In business, making agreements in advance minimizes disputes, enhancing efficiency and customer satisfaction. Agreed?

a user agreement clearly outlines the terms and conditions

Promise

A user agreement between a customer and a hosting provider is crucial as it defines the rights, responsibilities, and expectations of both parties. It outlines terms such as acceptable usage, data handling, and payment, providing clarity and legal protection, and helps prevent misunderstandings and conflicts.

User agreement

Effective Date: July 1st 2023

This User Agreement (“Agreement”) is a legal contract between you (“User” or “you”) and Vianubis (“Company,” “we,” or “us”), governing your use of the services provided by Vianubis. By accessing or using our services, you agree to be bound by the terms and conditions of this Agreement.

1. Acceptance of Terms:
You acknowledge and agree that you have read, understood, and accept all the terms and conditions stated in this Agreement, including any additional guidelines or policies incorporated herein by reference. If you do not agree to these terms, you may not use our services.

2. Description of Services:
Vianubis provides shared and managed hosting services, including website hosting, server management, and related technical support. The specific features, pricing, and limitations of our services are outlined on our website or as communicated to you separately.

3. User Responsibilities:
3.1. Account Registration: To access our services, you must register for an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2. Acceptable Use: You agree to use our services in compliance with all applicable laws, regulations, and this Agreement. You will not engage in any activity that may compromise the security, integrity, or availability of our services or infringe upon the rights of others.
3.3. Data Security: You are solely responsible for maintaining backups of your data. We recommend regularly backing up your data to prevent any loss or damage. We will not be liable for any data loss or unauthorized access to your data.
3.4. Prohibited Content: You shall not upload, transmit, or store any content that is illegal, infringing, defamatory, obscene, or harmful to others. We reserve the right to suspend or terminate your account if you violate this provision.

4. Payment and Billing:
4.1. Fees: You agree to pay the fees for the selected services as specified on our website or as mutually agreed upon. All fees are non-refundable unless otherwise stated.
4.2. Payment Terms: Payments shall be made in the currency and method specified by Vianubis. Failure to make timely payments may result in the suspension or termination of your account.
4.3. Taxes: You are responsible for any applicable taxes, duties, or similar charges associated with the use of our services, except those based on our net income.

5. Intellectual Property:
All intellectual property rights in our services, including trademarks, copyrights, and proprietary technology, remain the sole property of Vianubis. You are granted a limited, non-exclusive, non-transferable license to use our services solely for the purposes outlined in this Agreement.

6. Limitation of Liability:
To the maximum extent permitted by law, Vianubis and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with this Agreement or the use of our services, even if advised of the possibility of such damages.

7. Termination:
Either party may terminate this Agreement for convenience by providing written notice to the other party. We may also suspend or terminate your account immediately in case of a breach of this Agreement or if required by law. Upon termination, your access to our services will be revoked, and you must cease using our services.

8. Confidentiality:
Both parties agree to maintain the confidentiality of any proprietary or confidential information received from the other party during the term of this Agreement and for a period of five (5) years thereafter.

9. Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of [Country/Region]. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in [City, Country/Region].

10. Amendments:
We may modify or update this Agreement from time to time. Any material changes will be notified to you through our website or via email. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.

11. Entire Agreement:
This Agreement constitutes the entire understanding between you and Vianubis regarding the subject matter herein and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

If you have any questions or concerns about this Agreement, please contact us at help@vianubis.eu.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by this User Agreement.

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Need help?

our Help Center is ready for you

Having a website can be complicated. If you have any questions, feel free to reach out? We are here to help you. Our preferred way of contact is to first check our website vianubis.eu or send an email to service@vianubis.eu.

For high priority issues you can call us on +31 85 080 5980. We are available every working day between 10:00 - 16:00 CET.