Effective Date: July 1st, 2023

At Vianubis, a shared and managed hosting provider, we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Statement outlines how we collect, use, disclose, and protect the information we gather when providing hosting services across Europe. By using our services, you consent to the practices described in this statement.

1. Information We Collect:
We may collect various types of information, including:
- Personal Information: Name, email address, phone number, billing information, and other contact details necessary to provide our hosting services.
- Technical Information: IP addresses, browser type, operating system, and other technical data to ensure the proper functioning and security of our hosting infrastructure.
- Website Usage Information: Information about your interactions with our services, such as pages visited, actions taken, and referring URLs, to analyze and improve our offerings.

2. How We Use Information:
We use the collected information for the following purposes:
- Service Provisioning: To set up and manage your hosting account, provide customer support, process payments, and communicate important service-related updates.
- Technical Maintenance and Security: To monitor, analyze, and protect the integrity, stability, and security of our hosting infrastructure.
- Improving Services: To understand user preferences, conduct research, and enhance our services’ performance, usability, and features.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes, or respond to valid requests from governmental authorities.

3. Information Sharing:
We may share your information in the following circumstances:
- Service Providers: We engage trusted third-party service providers to assist us in delivering our services. These providers are bound by confidentiality agreements and only have access to the information necessary to perform their duties.
- Cross-Border Transfers: As a pan-European hosting provider, your information may be transferred to and processed in countries outside of your home country or the European Economic Area (EEA). We take appropriate measures to ensure that your information is adequately protected when transferred internationally.
- Legal Requirements: We may disclose information if required by law, legal process, or to protect our rights, safety, or the rights, safety, or property of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, customer information may be transferred as part of the transaction, subject to confidentiality obligations.

4. Data Security:
We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security audits. However, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure.

5. Data Retention:
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

6. Your Rights:
You have certain rights regarding your personal information, including the right to access, update, and correct your data. You may also have the right to object to or restrict certain processing activities and request the deletion of your data, subject to applicable legal requirements. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

7. Third-Party Links:
Our services may include links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy statements of those third parties before providing any personal information.

8. Changes to this Privacy Statement:
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or sending you a direct communication.

9. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at help@vianubis.eu.

By using our shared and managed hosting services, you acknowledge that you have read and understood this Privacy Statement and agree to the collection, use, and disclosure of your information as described herein.